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As users of the internet, we are allowed to publish any content we choose, as long as it’s truthful and appropriate. There are many who don’t handle this privilege responsibly and forget that their post or comment can have a significant impact on an individual's livelihood. 


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Trustpilot is a Danish consumer review website that hosts reviews of businesses worldwide. It posts nearly 1 million new reviews each month.


Why is it important to get good reviews on Trustpilot? Well, let’s take a look at what it’s made headlines for recently. Trustpilot is surging in its stock market debut. It’s raised a total of $655 million through the sale of 161 million shares, all by the company’s existing shareholders. 


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Review management can be a bit overwhelming, to say the least. Nowadays, customers can leave reviews almost anywhere. Even if you think you’ve seen every review about your company, you’re wrong. But don’t be discouraged! Review management isn’t as hard as you might think.


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Let’s start with defining what reputation means. Reputation is what others think and perceive of you as a person or, if you’re a company, as a brand. It takes years to build a positive reputation, but it can take seconds to lose it all.

 

What is reputation management?

Now that we have defined what reputation means, let’s discuss what reputation management is. Reputation management is the process of trying to influence what and how people think of you. With the help of the internet, many companies nowadays interact with their audiences as much as possible to build relationships with them, whether it’s through social media or online reviews. This helps their reputations flourish. 


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Buying Google reviews will hurt your business more than it will help

We get it; earning reviews for your company is hard. Earning good reviews is even harder, especially when it’s more common for a customer to leave a bad review than a good one. 

As tempting as buying Google reviews might sound, don’t do it. Here’s why it’s not a good idea:


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Before you can address fake reviews, you must be able to spot them. A fake review is commonly written in an angry or malicious tone and will not feature specific criticism. Authentic negative reviews will usually include specific reasons for leaving the review and what the customer disliked about his or her visit or experience. 


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