When it comes to leaving reviews, “it’s not me; it’s you” is only half true. In their own ways, both parties are at fault when it comes to the downfall of the feedback loop. Reviews are important to the customer so they can express themselves and to the business so they can improve themselves. So why aren’t reviews provided more often? What causes these invisible barriers?
Encouraging, collecting, and sometimes requesting reviews from your patrons is a regular part of the business, but is it actually hurting your business? According to Yelp, it could be.
Published: Jun 30, 2020
Bad reviews are bound to happen, and they don’t have to keep you down. With a few simple actions, you can turn bad reviews around to work for you rather than against you. Here are six ways to survive those negative reviews.
Published: Jun 05, 2020
Living in a digital age comes with its ups and downs and in the land of customer reviews, it's hard to ensure that your organization is represented accurately. The power of word-of-mouth is paramount for any business but online, your customers can see the good, the bad, and the ugly — and that's okay! It's how you respond as a company that matters.
According to Glance, it takes 12 positive customer experiences to make up for one negative experience.
So how do you turn a negative comment into a positive outcome?
Published: May 27, 2020
We're making our COVID-19 discount available for all new accounts.
$50/month is up to 50% off our normal price. This is our lowest price – ever!
And no promo code required.
Published: Apr 16, 2020
With COVID-19 causing so many small businesses to close or offer limited service, now is a great time for people to support local restaurants and other businesses that they frequent.
Online reviews are a terrific way customers can support their favorite local restaurants, bars, and small businesses during this devastating pandemic.
Published: Mar 30, 2020