When people make what may be the largest purchase of their life, they are likely to have an opinion about how the process went. Buying a home is a major consideration and whether it is from a customer who recently purchased a home using your firm, an open house guest, or someone who called your offices looking for a realtor, the experiences of those people are amplified more than ever before.
With social media shaping our online experience and a growing list of review websites popping up, people are sharing their experiences and opinions about businesses at increasing levels.
While you work to meet and exceed client expectations, people can come away from an experience with a different perception of the experience. When they voice their opinion, they frequently go online to do so. Through ReviewMaxer, you can proactively work to increase the number of positive reviews your business receives and address customer concerns before they can harm your online reputation.
Enhancing your online presence
It can be difficult to keep track of your online reviews because there are so many sites serving as avenues for customer opinions. We take a pointed approach by encouraging customers to leave feedback online. They may get the idea from their receipt, your website, an email campaign, or company social media accounts.
However they are prompted, customers will typically approve of a business taking efforts to improve its performance by directly interacting with patrons.
Our process is simple, yet effective:
Recent customers are directed through receipts, email, social media and other methods to leave a review.
When a client leaves a negative review, you have the opportunity to address the issue head-on, allowing the customer a place to be heard without leaving a negative review on an external website you don’t manage.
When a client leaves a positive review, ReviewMaxer will offer a selected list of websites where they can leave a review.
Above are just the basics of what ReviewMaxer can do to help you improve your online reputation. You can tailor these options to your business in order to enhance your experience with our software.
In fact, our customers say it best:
“The immense support we’ve received from ReviewMaxer has been more than gratifying and it makes us even more proud and honored to be ReviewMaxer clients.”
– Gleydis Viera, BattleFrog Obstacle Race Series
Understanding the modern marketplace
The truth about the online marketplace is that it never stays in one place for too long. While review giants like Google and Facebook remain constantly important places to monitor your performance, there are evolving websites, mergers, and industry-focused sites emerging on a regular basis.
We keep up with these changes through committed dedication to the industry. Currently, our platform works with more than 500 websites, including Facebook, Google, Yelp, Amazon, Glassdoor, Angie’s List, Zomato, Zagat, and the Better Business Bureau. This growing list expands as new websites launch and innovations occur.
With our software, you can update your review site preferences. This way, your business won’t suffer because it only has reviews on one site.
Support your business with our additional services
There are more benefits we offer when you retain our software and services. ReviewMaxer offers the following to improve customer satisfaction and business viability:
An easy-to-use dashboard that allows you to manage your account
Prompt updates on reviews occurring on sites across the web
Review alerts to instantly read feedback from patrons
Automated email and text campaigns that allow you to be in contact with recent customers and encourage reviews
Stream your best reviews directly onto your website
Timely reports tracking your metrics and analytics
You can try ReviewMaxer without setup fees and long-term contracts. ReviewMaxer is proud to say no other platform works with more sites.
We look forward to working with you to help you improve your overall online presence. Wherever you’re at in managing your reputation online, you can contact us by filling out our online form, or by phone at (888)773-4768. We look forward to hearing from you.