After an ownership dispute took a local pizzeria’s 4.2 rating to a 3.9 rating, ReviewMaxer saved the day by intercepting negative feedback from 40+ customers before those customers posted to public review sites, which would have caused the pizzeria’s star rating to drop further to a 2.2.
A regional plumbing and air conditioning company had online customer reviews that were overwhelmingly negative. And, it was implementing a major change that it knew customers wouldn’t like. So at the recommendation of its public relations firm, the company utilized the power of ReviewMaxer to capture 240 private ratings in six months. Despite having significant customer service and delivery issues, including software migration problems, the company improved its online customer ratings from 1.9 stars to 2.1 stars when it started using ReviewMaxer.
ReviewMaxer client Velocity Care went from a good 3.7-star rating to an outstanding 4.4-star rating within just six months of using the ReviewMaxer system – and the results continue to improve.
BattleFrog Obstacle Race Series sought to add more credibility to its emerging brand and utilized ReviewMaxer to gain feedback from its race participants. Using ReviewMaxer, BattleFrog went from zero reviews online to 20 public reviews within days. That gave the company a competitive advantage in search engine optimization and consumer impressions, and it moved quickly from zero reviews to a 4.7-star rating. Using ReviewMaxer, BattleFrog shares its 750 private ratings on its testimonial and social media pages.
A Texas chain of urgent care walk-in clinics increased their star ratings by doubling their online reviews. Like many companies, the clinics weren’t getting reviews – positive or negative – at all. By using our email feature, they began emailing their active patients immediately after their visits requesting online reviews. Now they receive new positive online reviews almost daily.