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COVID-19 discount

Get 50% off for life with the promo code covid. Offer expires April 15th.

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With COVID-19 causing so many small businesses to close or offer limited service, now is a great time for people to support local restaurants and other businesses that they frequent.

Online reviews are a terrific way customers can support their favorite local restaurants, bars, and small businesses during this devastating pandemic.

To encourage customer reviews and assist small businesses with managing their online reputations, ReviewMaxer is offering its software at half price – $50/mo for each new account – for life when you sign up by April 15 using promo code: COVID.

It's our small way of giving back and creating an economic stimulus package. 

In a time of such instability and uncertainty, you need all the help you can get. We’re doing our best to ensure your reviews are positive to help your profits stay stable. Many consumers are opting to shop locally to help their local restaurants, shops, and bars survive. Your customer reviews help create more digital traffic to your company and grow your sales. 

Here are three ways your company will benefit from using ReviewMaxer:

  1. In addition to Yelp, Facebook, and Google, you can track more than 500 review sites – more than any other reputation management software. A recent survey showed that negative reviews caused 94% of customers to avoid a business. Don’t let your business be one of them.

  2. Send your recent customers an email inviting them to provide more information about their experience, and ask them to leave reviews on popular sites. Forty percent of consumers only take into account reviews written within the past two weeks. Don’t let outdated reviews hurt your business.

  3. Review alerts, review streams, and reports – all on one simple dashboard. You don’t want to search each review site yourself, which takes time away from your business and customers. Instead, use a simple platform to manage everything, saving you time and money.
Check out a ReviewMaxer demo today. We’re here to help you.


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While people are more likely to leave online reviews for local businesses, it’s important to remember that companies of every size and in every industry are seeing the impact of customer reviews. Though reviews affect some industries more than others, consumers are still making it their mission to share their experiences online.

When you think of local businesses and online reviews, restaurants probably come to mind. However, other business types, such as photographers, funeral directors, and accountants, have an important responsibility to ensure a good online reputation. Your online reputation is based on a reliable amount of reviews highlighting the quality of service you provide to your customers.

Thanks to Bright Local’s 2019 Consumer Review Survey, here is a list of the top 10 industries for online reviews.

  1. Restaurants
  2. Grocery stores
  3. Medical
  4. Clothing stores
  5. Hotels
  6. Entertainment
  7. Automotive
  8. Hair and beauty
  9. Pet services
  10. Car dealerships

Just because your industry or business is not listed here doesn’t mean online reviews aren’t important to your company. Your company’s reviews still have an impact on local search rankings. 

In 2017, most people used their computers to read online reviews. Fast forward to 2019, consumers now use multiple devices to research a company’s reputation. Based on Bright Local’s survey, the top devices consumers use to read online reviews are:

  1. PC or Mac – 66%
  2. Mobile internet browser – 56% 
  3. Tablet – 42%
  4. Mobile app – 41%

Online reviews are essential to growing and improving any business, yet they can be overwhelming to maintain. ReviewMaxer software has an easy-to-use dashboard that helps you manage your online presence and even provides a way to reach out to your customers through email and text message. Watch this free demonstration today to see how ReviewMaxer software works and read the ReviewMaxer blog for more tips.


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You’ve spent a great deal of time and effort training your employees, and you’re proud of the culture you’ve created within your company. Unfortunately, one day during a transaction with a customer, a misunderstanding occurs, and the customer leaves feeling unsatisfied with the level of service he received. Before you know it, you’ve lost half a star rating on your Google business page because the unhappy customer left a negative review. Here are three things you should do immediately.

  1. Read to understand. 

Take your time when reading the review. You want to understand your customer’s point of view. By putting yourself in your customer’s shoes, you’ll reply empathetically instead of defensively.

  1. Do your research.

Before responding to the review, do some digging internally to find out exactly what occurred when the customer interacted with your company. The more informed you are about the incident the better.

  1. Respond timely.

Now that you’ve had the opportunity to gather information, it’s time to respond to the customer. Begin by acknowledging the customer’s experience. Apologize, even if no one at your company made a mistake or acted inappropriately. Next, assure the customer that you have standards in place that you expect all employees to uphold. Last, invite the customer to return to your company.  

Negative reviews can do real damage to your company’s reputation. It’s imperative that you address each one. According to statistics provided by BrightLocal, 90% of consumers read online reviews before visiting a company and, of those, 97% will take the time to specifically read the company’s responses to reviews. Additionally, 84% of consumers think that reviews older than three months aren’t relevant, and 48% of consumers only read reviews written in the past two weeks. 


Applying these three steps when you’re dealing with a negative review is a productive way to respond effectively and maintain your online reputation. 


It can be challenging keeping up with your online reviews. ReviewMaxer makes managing your online reviews easy and improves your online reputation. Want to learn more about it? Sign up for a complimentary demo today.



Amide Jean is a spring intern at Axia Public Relations and a communication student studying at the University of North Florida. She is detail-oriented and passionate about exceeding expectations and goals. Amide joined Axia in January 2020.


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