3 ways social media helps you connect with customers

Online reviews in today’s digital age are an essential part of the buyer’s journey. With so many people turning to the internet and social media to learn more about your company, it’s important to stay connected with your customers online. ReviewMaxer allows you to proactively manage your online reviews, while staying in the know about your consumers’ motivations and trends. Connecting with your customers on social media shows them your company has a genuine online presence.

When you set your company up with ReviewMaxer, you’ll be able to prompt your customers to connect with your social media accounts under the section labeled “Beyond Reviews.” Simply include links to your company’s social media pages and click “Prompt visitors to connect.”

Here are three ways connecting on social media helps your online reviews:

  1. Build trust and credibility

Your company’s social media profiles are another great place to collect and promote positive reviews. According to a recent BrightLocal study, 85 percent of consumers trust online reviews as much as personal recommendations. Social media sites like Facebook allow users to see if a genuine person is promoting your brand, giving your company a trusted reputation.

  1. Grow your audience

Social media has the power to help expand your network and extend your company’s reach. By making your company known to a larger network, you can grow your audience and gain even more online reviews. The more positive reviews your company collects, the more credibility you’ll receive.

  1. Generate interest

Social media helps your company connect with consumers and humanize your brand. By creating content that intrigues your followers, you’ll be sure to generate interest among your audience, creating more customers and more positive online reviews.

The “Beyond Reviews” section of ReviewMaxer is just one of the many beneficial tools ReviewMaxer has to offer. ReviewMaxer helps to increase your positive reviews and provides an organized online space to help you find review sites important to you, stay in the know about your online reviews, connect with your customers, and more.

Take control of your online reviews today with ReviewMaxer. This powerful, cloud-based software provides its users with a proactive review strategy to quickly and easily manage reviews and comments from more than 500 sites. Sign up for a free demo to see how the ReviewMaxer software works.

Photo credit: 123rf.com

Written by: Beverly Driskill

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