Discover the importance of online reviews and let your business thrive in the post-pandemic world


The pandemic has successfully expanded the possibilities for companies in all directions. It also gave people the comfort of purchasing items while sitting in their homes. People previously relied on word-of-mouth to trust brands but have now shifted toward online reviews. 

Not everyone is willing to go back to their normal lives even after COVID-19. Their purchase decisions and opinions about your brand will still be dependent on your company’s online reviews. 

Impact of online reviews post-COVID-19 

Positive reviews help your brand gain more potential customers whereas negative ones call for some improvements. Here is why online reviews are will be more crucial than ever as we move forward.

  1. People trust online reviews
    ​​The pandemic popularized an efficient way of e-commerce: online shopping. Buying products online demands trust in the brand, which comes from online reviews. 

Online reviews influence consumers extensively in the digital sphere to buy a specific product. 

Even in the post-pandemic times, your brand is impacted by online reviews. About 90% of consumers read reviews before purchasing items. Since most of your sales are dependent on reviews, you must consider them. 

  1. Online shopping is here to stay

Online shopping gives people a convenient way to shop for products, and they are not leaving this comfortable pleasure quickly. 

Even if things go back to normal, online reviews will remain a reliable trust signal for customers to purchase items online. Online reviews also help increase your company’s online reputation, which leads to increased sales. 


  1. Online reviews boost search engine optimization (SEO)

Due to the pandemic’s impact, people have started considering the internet as their most helpful resource. Whether it’s clothing, kitchenware, or book shops, the best ones can be found by searching Google. 

Must Read: How online reviews improve SEO?

Positive online reviews ensure that search engines are considering your brand as a resource to others similar in your niche. This way, your brand gets reputed and ranks higher in search engines. Since SEO is so important for your company, online reviews stand to be your ultimate support in growing your brand. 

Your company can continue to expand and grow, even after the pandemic phase has passed with the help of online reviews. Download our free review management checklist and get started on your journey with ease!

Leave a comment:

How does your business compare?

Use our free Review Scan to generate an instant reputation report and see how your business appears on local review sites.