Reviews are an integral part of many industries, including healthcare, food, hospitality, etc. However, one that is often overlooked is the wedding industry.
When it comes to leaving reviews, “it’s not me; it’s you” is only half true. In their own ways, both parties are at fault when it comes to the downfall of the feedback loop. Reviews are important to the customer so they can express themselves and to the business so they can improve themselves. So why aren’t reviews provided more often? What causes these invisible barriers?
Encouraging, collecting, and sometimes requesting reviews from your patrons is a regular part of the business, but is it actually hurting your business?
Bad reviews are bound to happen, and they don’t have to keep you down. With a few simple actions, you can turn bad reviews around to work
Living in a digital age comes with its ups and downs and in the land of customer reviews, it's hard to ensure that your organization is represented accurately. The power of word-of-mouth is paramount for any business but online, your customers can see the good, the bad, and the ugly — and that's okay! It's how you respond as a company that matters.
We're making our COVID-19 discount available for all new accounts.
With COVID-19 causing so many small businesses to close or offer limited service, now is a great time for people to support local restaurants and other businesses that they frequent.
While people are more likely to leave online reviews for local businesses, it’s important to remember that companies of every size and in every industry are seeing the impact of customer reviews. Though reviews affect some industries more than others, consumers are still making it their mission to share their experiences online.
You’ve spent a great deal of time and effort training your employees, and you’re proud of the culture you’ve created within your company. Unfortunately, one day during a transaction with a customer, a misunderstanding occurs, and the customer leaves feeling unsatisfied with the level of service he received. Before you know it, you’ve lost half a star rating on your Google business page because the unhappy customer left a negative review. Here are three things you should do immediately.